I have a requirement to route cases based on case creation date instead of when the case enters the queue. I am planning on creating a trigger on pendingservicerouting before insert to update CustomRequestedDateTime. Any help is appreciated on how this requirement can be achieved for queue based routing


When you use PendingServiceRouting objects for queue-based routing, the PendingServiceRouting objects don’t invoke triggers before or after insert, or any action (trigger, workflow rule, validation) that could interfere with the creation of the PendingServiceRouting object.

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