According to the following Marketing Cloud Valid Locales Documentation, there seems to be no support for the english Canadian locale, only for the french Canadian.

Unsupported Locale:

English (Canada) 'en-ca'

Does anyone know if this is supported or will the english (United States) locale suffice?

  • 1
    I think that you will need to open a ticket to Support directly. Maybe you can use another locale instead. – fromero Feb 12 '20 at 8:17

EN should probably suffice, but the documentation you linked does mention CA as a separate option.

You can easily test what is accepted in Mobile Connect when you click the dropdown next to the Add Contacts button and select Add Manually.

  • Sorry, the locale field on a manual add does not accept the 5 letter ISO locale format, it takes a 2 character length format. – thechrishaddad Feb 13 '20 at 1:57

The ca locale is English by default the fr-ca option is available to support the secondary language.

  • When I look at standard iso locale codes on different sites, they all slightly vary, (ie. ca is equal to Catalan so I am not confident this relates to Canada. Canada should have 2 locales, either english or french. – thechrishaddad Feb 13 '20 at 1:39

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