I have a quote line where the user enters the subscription term(month) as follows. When user saves the quote line an additional discount of 10% is added automatically even when there is no discount schedule at all and the sales rep has not added a manual discount either. Any idea on what could be causing this?

Quote line

Discount added

Quote line history


Those are possible reasons

  1. Custom Script (Quote Calculator Plugin) basing on Quote fields
  2. Price Rules
  3. Quote Trigger

It does appear that it's a discount schedule, but not a product-level one. It could be associated to the product option, or a contracted price on the quoted account (or an account higher in its hierarchy).

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