I have a community where I have created 3 custom tile navigation menus. When logged in, the menu shows but when I access the community as a public user the Tile Menu doesn't display. I have allowed Public access to the community and all other components used are displaying except the Tile Menu component. What I'm I missing or what is the issue? Any help will be highly appreciated.


  • 6
    I was able to figure this out. I was missing the "Read Access" to documents under the "Community User profile" For those who may encounter the same, here are the correct settings for the "Tile Menu" -Select Publicly available if you want the tile menu item to show for guest users that aren’t members of the community. -Enable Let guest users view asset files on public and login pages in Workspaces | Administration. Then, give read access to Documents.
    – MauMau 254
    Feb 3, 2020 at 17:47
  • 2
    Giving the guest user profile read access to "Documents" was the thing I was missing. Talk about unintuitive! Thank you so much!
    – Stephen
    Mar 11, 2020 at 18:08
  • So as of May 2024, "MauMau 254" still has the right answer. For those of you who are more visual, I created a short how-to video tutorial based on these steps. CLICK HERE May 13 at 21:57

1 Answer 1


To make the images in the tile menu viewable by guest site users:

  • Enable Let guest users view asset files and CMS content available to the site in Administration | Preferences in Experience Builder.
  • Access the site’s guest user profile and Object Settings. Then, give read access to Documents.

More information here

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