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Recently we have created and integrated an android app into the Mobile push of Mobile Studio. We have implemented the Marketing Cloud Mobile Push Android SDK in the app. Additionally, to implement analytics in our mobile app, we have set the analyticsEnabled parameter of the SDK to 'true', as suggested in the document.

After installation of the app, devices are not getting integrated automatically to our account i.e. Opt-ins not updated autmotically. We manually imported the contacts usinh APIs but then we are not getting the Opens reflected in the Mobile push page when we do open the push notifications. Opens are 0 even after opening push notifications in various devices.

  • Are you overriding notification handling? – Bill Mote Jan 31 at 12:58
  • Also, you say the devices are not getting registered? Did you check the SDK's logs? (ref. salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/…) <-- this should be done BEFORE you call the SDK's initialization method. – Bill Mote Jan 31 at 12:59
  • No, we have not added this. We will add this and check and reply back here. But isn't it just for logging and troubleshooting? How will it effect the opens tracking or direct integration of device into the account? – Sapna S Mishra Feb 1 at 18:32
  • Well, how will you know if something is going wrong without debugging or reviewing the logs? :) And, you did not answer: are you overriding notification handling? – Bill Mote Feb 2 at 5:09
  • As, for the registration of devices, we added the logs and nothing usual showed up or no error was found. Any new devices are not listed in the marketing cloud but when we manually add them using imports then are able to send push notifications to the devices and they are being successfully received. – Sapna S Mishra Feb 3 at 10:07

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