Where do I go to edit the fields on the Global Action - New Case?

I've checked Global Actions in the settings menu and it doesn't appear there, nor is it on the Cases Object. I want to add a custom field to the pop out screen

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1 Answer 1


You can go to Setup > Create > Global Actions > Global Actions then click "layout" action link on New Case.

Hope this helps

  • Thanks, but I went here and there is no New Case global action. Only SendEmail, CreateNewContact and NewGroup Jan 30, 2020 at 21:08

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