Is there a way of enabling case feed in a full sandbox? The setting does not show in the Customise | Cases | Support Settings

2 Answers 2


Usually if a feature is not enabled in a sandbox, this means that the sandbox was refreshed before that feature was available in the corresponding production org. WRT case feed, that would imply your sandbox pre-dates winter 14 (as far as I recall).

You can try asking Salesforce support to activate the feature in your sandbox - I've had mixed success with this, as most of the time they won't do it and tell me to refresh my sandbox instead. Its worth a try though.


If "Case Feed Enabled" is not available on support settings then can you try going to Customize==> Chatter ==> Feed Tracking and enable the feed tracking for Case (also select the fields you want to track).

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .