I need to disable the live chat option when all agents are offline.
I used liveagent.showWhenOnline and liveagent.showWhenOffline methods in the controller.
liveagent.showWhenOnline('button_id', document.getElementById('liveagent_button_online_button_id'));
liveagent.showWhenOffline('button_id', document.getElementById('liveagent_button_offline_button_id'));
liveagent_button_online_button_id and liveagent_button_offline_button_id are referring to the element ids of corresponding div.
The functionality is working fine. But need to refresh the page and it takes some time to display/disable the button.
What can be the reason for this delay in response time?
Thank You!
