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I've got an issue with Einstein Activity Capture. All emails captured from collaborators who have standard permissions (meaning not the "view all data" privilege) aren't shared by default - despite the fact that in Setup, default sharing is turned on (in the Einstein Activity Capture) tab, and in their private email settings, sharing is turned on as well.

Am I missing something in the permission set possibly? Where would I start looking?

Thanks & much love from Germany, Dominik

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  • Welcome to SFSE! Note that Einstein Activity Capture saves all the records in servers outside of Salesforce - meaning it's not a normal Task activity record that you're used to, and may play by different rules when it comes to sharing. – Brian Miller Jan 15 '20 at 8:20
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I've actually found the answer: https://success.salesforce.com/answers?id=9063A000000pokrQAA

Each user needs to switch their private Einstein Activity Capture settings to "Only Me" and then back to "Share with Everyone". Seems to be a glitch.

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