Trying to add a key, and the client sent me the key information (one long ungodly string)... but, I'm not sure how to add it into the platform. It looks like I need to 'browse' to add a file so I pasted the key value into a simple TXT file, added it to the platform, but I'm receiving an error when we try to save it.

What gives? What are we missing here?

key placement


  • It is being caused by not including a Passphrase. I know that this is optional for SSH keys, but for some reason it is not optional in SFMC. I have only had success adding in the key if I have a corresponding Passphrase attached to it. I have had multiple cases in with SFMC support and explored many different options and nothing else has worked for me. – Gortonington Jan 14 at 21:38
  • interesting... but if the key doesn't require it (because we're on the other side of the equation), can I put in a bogus key? – George Rosedale Jan 14 at 23:17
  • 2
    The key has to be in OpenSSH format, which is an option to export in PuttyGen with Conversions -> Export OpenSSH Key – Adam Spriggs Jan 14 at 23:25
  • The passphrase isn't required unless you used one when creating the key. – Adam Spriggs Jan 14 at 23:28
  • Oh that's good to know! Sweet gonna check that out tomorrow thanks @adamspriggs – Gortonington Jan 15 at 2:33

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