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I'm having a hard time dealing with activity buttons (new task, record a call, new event, send email) in the Case Lightning page, although they do appear in other objects (pages in Spanish).

Activities section in the Account detail page

This is the account activities section

Activities section in the Case detail page

This is the case activities section

I've tried:

  • Editing the Case page layout (it has all the buttons in the lightning actions)
  • Reviewing the global actions (I even added an action)
  • Checked profiles

...and nothing seems to work. I don't know what else to do!!

Any help would be greatly appreciated.

Best

Bernardo

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1 Answer 1

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For those who didn't know, Cases behave differently from other objects.

The Lightning component that includes the "New task, New event..." is CHATTER FEED.

So I solved it, adding the Chatter Feed component into the Case Lightning page.

Sorry for any inconveniences, and hope anyone else having this problem gets this as the proper answer.

Best

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