any one knows why when using direct-to-agent using deployment api it doesn't launched the custom chat page? it always launch the standard chat window with plain design.

I'm launching it using the deployment api function.

liveagent.startChatWithWindow(buttonId, mywindow, agentId);

my button is set to launch a custom visualforce page to handle the chat but for some reason, direct-to-agent is not doing it..

it works perfectly fine for chat to any.

Standard Chat that direct-to-agent launches

enter image description here

Custom Chat Page

enter image description here




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