0

I am in my sandbox setting up omni channel for demo and when I click enable omni channel and enable skill based routing I see the newly enabled Service Resource and Service Resource Skill objects but I do not see the Service Resource Object to add skills to agents when I click on the App Launcher I do not see the Service Resource (App). I have tried this in two sandbox environments ("Partial" and "Omni"). Please help. Thank you in advance

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.