We have an email alert that is setup using a Time-Based Workflow rule.
The time-based part is setup on Opportunity creation.
There are rare instances when we have to Cancel the Opportunity (closed - lost), and in my understanding of time-based workflow rules, the email alert will still fire because it was setup on creation only.
There isn't a better way that I can setup the assignment of the Email Alert. At least not that I've thought of yet given the criteria.
1) Ideally it would be great if there was some query I could run that would identify all scheduled email alerts, and then allow me to delete it from the queue. Does that exist?
2) If that's not possible, is there a place I can go to at least just see what is still in the queue?