I want to create an automated process for Lead Distribution that takes into account the fair dividing of Leads per Lead Source among agents taking into account agent availability like out of office. I have tried exploring omni channel for managing the availability of agents and round robin assignment for allocation of leads , but I am not able to find a way to do the equal distribution of different types of leads.
Consider the following scenario for example.
There are : 6 leads of type A 10 Leads of type B 4 leads of type C
There are :
3 agents in a team
I want to be able to assign each agentwith 2 leads of type A, 3 Leads of Type B and 1 Leads of type C and plus the remaining leads on a round robin basis.
Is there any better ways of achieving this?