I know we can Customize Interaction Log in Salesforce Classic with the help of Visualforce and following Console APIs: getCallAttachedData() getCallObjectIds() onCallBegin() onCallEnd()
But I'm in need of doing the same in Lightning Service Console, where above mentioned methods are not supported.
I'm trying to achieve the same using a (background) Utility Bar and LWC component which will associate itself with the focused sub tab in case layout at the end of a phone call. But the thing I'm not sure about is how to capture the "Beginning of a call" and "End of a Call".
Can anyone please share your experience/pointers/guidance on implementing the same in Lightning?