I am trying to use the lookup input component in a flow to find a user record by email.

Lookup component setup screenshot below where EmailAPIName = Email and UserAPINameConst = User and are both of the data type Constant.

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No records are showing up and under the lookup it's displaying the following message under the lookup:

'Select an option or remove the search term'

I can pull up user records in dev console through SOQL with no problem:

select id from user where email = 'myEmail@myCompany.com'

Activated Flow with Lookup field:

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The flow is being displayed on a lightning community page and as an admin of the community page, I not seeing any results on the flow.

What gives?

  • Have you tried using this Flow in an internal (non-Communities) context? Wondering if this could be an issue of user visibility specifically within Communities. Check this article: help.salesforce.com/… – Matthew Souther Jan 2 '20 at 17:10
  • Same issue with lookup on lightning page within Service Console as well. – S.B. Jan 2 '20 at 17:27
  • Tried it with a case object and subject field as well, inside and outside of communities same results. – S.B. Jan 2 '20 at 17:35
  • Can you clarify what exactly you’re trying to do with this component? Do you want to search for a user by email address? I don’t think this component does what you expect it to, but there might be another we can recommend. – Allison Letts Jan 4 '20 at 7:44

Lookup field must actually be a field of lookup type.

To query for a user object for example, on the lookup component you could select an Object API Name of value "Case" and Field API Name of value "CreatedById" and this appears to perform a SOSL lookup of all fields on the User Object since CreatedById is of field type: Lookup(User).


I found that the lookup component was case sensitive on the object and field API name:

Lookup component deatil

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