I am working with the AgentWork object, the thing is several AgentWork are being created with the same WorkItemId, when its status changes. My doubts are:

  1. First, I do not understand why several agentworks are being created with the same WorkItemId??Is that usual??
  2. Second, I would like to have a list of AgentWork with the newest AgentWork avoiding duplicated WorkItemIds?? Is there any advise to do that??

A lot of thanks.

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