I am working with the AgentWork object, the thing is several AgentWork are being created with the same WorkItemId, when its status changes. My doubts are:
- First, I do not understand why several agentworks are being created with the same WorkItemId??Is that usual??
- Second, I would like to have a list of AgentWork with the newest AgentWork avoiding duplicated WorkItemIds?? Is there any advise to do that??
A lot of thanks.