We're using web-to-case to create cases. Different types of customers can create different types of cases, which we manage via Record Type on the Case object.
On case creation we would like the customers to get a confirmation email. Currently all customers are receiving the same email template. I do not know what process is sending this email, but I was able to find the template in question (I inherited this org...).
- How do I turn off this notification?
- How do I set up new notifications, so that each record type sends a different email?