Help pages about setting up text messaging (SMS or Facebook Messenger) channels in Service Cloud contain this procedure:
Quick Find "Messaging", and select "Messaging Settings" . For instance https://help.salesforce.com/articleView?id=livemessage_enable.htm&type=5 . But doing so yields no hits. Our org is on LE and is Unlimited Edition, so what's the secret to getting started configuring messaging?




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Have you paid for it? It used to be called "Live Message" in Classic, but now fits under the "Digital Engagement" product for Lightning. Since you don't see "messaging" in your setup, I'd assume you thought it wasn't an add-on. You'll have to talk with your account executive.

  • TY. Yes, I tried to do that, but at step 8 , there was no Messaging presence status on the list, so i couldn't do it. I can create some arbitrary Presence Status items, but I doubt that it is the right workaround.
    – ElHombre55
    Dec 20 '19 at 14:43
  • Also, I see that at step 11, there is no "Messaging Sessions" object available on the list. Object Manager also does not see a Messaging Sessions object.
    – ElHombre55
    Dec 20 '19 at 14:50
  • Finally I see that I must "set up Omni-Channel for Messaging" first - but where are instructions for that? Google just finds the same help page.
    – ElHombre55
    Dec 20 '19 at 14:52
  • 1
    it continues : "You can also start the flow from Service Setup in Lightning Experience. ... In Service Setup, you can find recommended setup flows, content, and tips based on what you’ve set up already. If you don’t see the setup flow you’re looking for, you can click View All to see the full list." I clicked View All and no tile seems to be about Messaging.
    – ElHombre55
    Dec 20 '19 at 15:02
  • 2
    That must be it! lol time to write a Chat Lightning web component ...
    – ElHombre55
    Dec 21 '19 at 19:55

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