Help pages about setting up text messaging (SMS or Facebook Messenger) channels in Service Cloud contain this procedure:
Quick Find "Messaging", and select "Messaging Settings" . For instance https://help.salesforce.com/articleView?id=livemessage_enable.htm&type=5 . But doing so yields no hits. Our org is on LE and is Unlimited Edition, so what's the secret to getting started configuring messaging?




enter image description here

Have you paid for it? It used to be called "Live Message" in Classic, but now fits under the "Digital Engagement" product for Lightning. Since you don't see "messaging" in your setup, I'd assume you thought it wasn't an add-on. You'll have to talk with your account executive.

| improve this answer | |
  • TY. Yes, I tried to do that, but at step 8 , there was no Messaging presence status on the list, so i couldn't do it. I can create some arbitrary Presence Status items, but I doubt that it is the right workaround. – ElHombre55 Dec 20 '19 at 14:43
  • Also, I see that at step 11, there is no "Messaging Sessions" object available on the list. Object Manager also does not see a Messaging Sessions object. – ElHombre55 Dec 20 '19 at 14:50
  • Finally I see that I must "set up Omni-Channel for Messaging" first - but where are instructions for that? Google just finds the same help page. – ElHombre55 Dec 20 '19 at 14:52
  • and the page above in Help is help.salesforce.com/… which says "This flow is available from the Messaging setup page in Lightning Experience." But Quick find does not find that page. – ElHombre55 Dec 20 '19 at 15:01
  • 1
    That must be it! lol time to write a Chat Lightning web component ... – ElHombre55 Dec 21 '19 at 19:55

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.