I have created 2 case record types. But, community users are able to change record type in community using this buttonenter image description here

How can I restrict community users from changing record type? Is there a setting to disable this for community users? I cannot write validation rule because there is workflow rule to update case record type on meeting certain criteria.

  • Have you tried removing the button from layout? – Rohit Mourya Dec 19 '19 at 14:30

Do the followings:

  • Create a separate layout for community users(if you don't have one yet).
  • Remove the Change Record Type button from that page layout.
  • Assign the layout to the community profile.
  • Make the Record Type field read-only from the community users profile.

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