I have off an on been working on implementing omni channel and at one point I thought I had it working in sandbox so I moved it over to production. It didn't work and I had to stop agents from using it but I must have not disabled (well I know I didn't....yikes) and now there are thousands of old closed cases that get routed. I would love to either be able to run a report on all queued up backlog and remove them from the backlog so only new cases are left or just clear everything and start fresh.
Anyway that I can do this? I have searched and searched and can't find anything