I am trying to load the csv files data through data loader to salesforce,When i try to load the Russian data i get ?????? in the place of text .How to resolve this issue??

2 Answers 2


Once you save the file in excel in CSV Format, Open it in notepad and save it with encoding as UTF-8, Open it again in excel to see if character are appearing correctly. If Yes then load the file .

Assuming that dataloader is used to load this data in, then ensure that utf8 is checked within the settings

  • I have checked following your steps ...but i still get ??? marks in place of Russian text...it may be tht my office tool is not supporting Russian language?? Feb 26, 2014 at 7:19
  • Dont open in excel then ...Just directly load the CSV without opening it in Excel.The problem that happens is excel may not support the Russian character Feb 26, 2014 at 8:12
  • I need to edit the data ...I tried with open office where it accepts Russian language but once i reopen that document it shows some special characters instead of original data. Salesforce also shows the same special character Feb 26, 2014 at 9:54

It worked with open office it is not possible to do using MS office tool.Before loading the data check wheather the utf-8 is accepted by the data loader in Data loader setting.

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