We have a contact support form in customer community using a global action for Case Creation, I can not see the "run assignment rule" option in global action layout like we have at normal page layouts.

We have achieved this via trigger by adding the dmlOptions, but I am wondering if there is a OOTB way to run assignment rules when we create Cases using Community Contact Support form. enter image description here


2 Answers 2


It happens to me before when sandbox is refreshed. Just one more thing to check on the case page layout of that record type. Go to layout Properties and make sure the default is checked for Case Assignment Checkbox.If it still doesn't work, check if off, save, then check it on and save it again. enter image description here

  • This layout properties is not actually making any impact on Community Page, probably this is because the global action is involved and there is no Layout properties on global action. Dec 10, 2019 at 5:38
  • still, that global action create a case of certain record type. Could you check the layout property of that case record type? Just out of curiosity.
    – Wayne Ni
    Dec 10, 2019 at 5:41

There is an SF Idea post here - https://success.salesforce.com/ideaView?id=0873A00000159FNQAY and here - https://success.salesforce.com/ideaView?id=08730000000l5Z0AAI which is related to your post. Always worth a vote!

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