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I need small support on this I currently have Omni Channel implementation. I have developed custom UI for Pre Chat and its working but proceeding further I need two things

How can I extract field value from pre-chat fields so I can pass Custom Button Id for estimated wait time call.

Is there any way I can update waiting screen just after startchat() method where it indicates queue position as I need to show estimated wait time replacing from the queue position method?

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