I was wondering if there's some sort of place I can report opened tickets. I currently have one in which I haven't heard from my support guy in 2 business weeks (13 days), This ticket has been opened for over 40 days. Is there any way I can report this ticket as being lost? Maybe he left salesforce and my ticket is floating in the void?
In case someone from Salesforce is here my Case Number is 10099809.