0

With Salesforce Console Integration Toolkit, I can call the classic api to send a message from customer to agent: sforce.console.chat.sendMessage(chatKey:String, message:String, callback:Function) https://developer.salesforce.com/docs/atlas.en-us.222.0.api_console.meta/api_console/sforce_api_console_sendMessage.htm

Just wondering if I can do the same in Embedded Chat?With its own api, such as embedded_svc.liveAgentAPI? I tried but there is no luck.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.