We have the community with Customer Service
template setup and we use Salesforce Knowledge base.
Topics are set up in the Content Management
- Topic Management
and Articles are assigned in Article Management
.
Topics are displayed with the standard Builder page Topic Detail
. There is a standard component - Articles With This Topic
.
When the logged-in user with English language access the page he is able to see the topics. Once he selects the topic he can see all articles assigned to that topic. This is fine.
But, when the user with any other language selects the same topic he does not see the articles and there is a message No Article Found
instead.
If the user will paste the URL to the article directly, not the topic he would be able to see the article in default English language.
If there any way to fix this in the way that users with any language can see all related articles to the topic as English language user?
NOTE: We do not want to translate articles but want to display them in English for all user languages. BTW, Multiple languages are added to Knowledge setting.
Thanks in advance.