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I was building a test Cloud Page using the system CloudPages DE to capture user preferences.

It had no problem capturing input information. However, when users re-entered their info and change their preferences, it created another record instead of updating it against the original record.

Is there any way to resolve this? Thanks!

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If you are using Smart Capture to capture user preferences, according to the Salesforce Documentation you can set the form action to Upsert to Data Extension which will do the following:

  1. Create a new record if no record is found with the unique identifier
  2. Update a record if the record already exists with the unique identifier

Please refer to the Smart Capture Form Actions for more action types.

  • I've lodged a ticket and spoken with the support agent. Apparently there's no out-of-the-box, non-programmer friendly functionality to change the submit action. The only way to do it is through AmpScript or javascript – zbi Dec 19 '19 at 4:10

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