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We're using Five9, and they don't seem to know the answer, but all our call recordings are stored on an SFTP server. I've been able to create a link on the Task that will trigger the file to be opened in a 3rd party app (like ForkLift), but is there a way to play the audio directly in Salesforce? I've seen The Calls are stored as Tasks on Leads and Accounts. Thanks

  • are those files accessible without any authentication? – Himanshu Nov 27 '19 at 1:29

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