I need to automate the entitlement process assignment. I could not find a declarative why to do that? How can I automatically assign an Entitlement process to a case based on its priority?


Entitlements don't automatically apply to cases.

Read this snipped from the entitlement management

This is the link to the Entitlement management PDF refer page 16

| improve this answer | |

There is no way. Write a trigger on insert or update of case

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.