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So here's my use case: I need to send a weekly email containing all upcoming webcasts from our ecommerce site to our our subscriber base.

I have a file of website products and I have a separate DE of subscribers. I am populating an email dynamically using AMPscript - pointing to product file DE; however, the product file is not sendable because there arent any associated subscribers. When I select the DE of subscribers in the send email automation, the automation fails because it doesnt have all of the necessary product data.

Shouldnt I be able to populate an email with product data from one DE and send to another DE of subscribers?

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  • You really should include your code, otherwise we wont be able to help – Johannes Schapdick Nov 14 '19 at 14:15
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You can use a combination of LookupRows, Row and Field, to query your product Data Extension and return data from there. There should be a field which is both in your sendable data extension as well as in the product data extension, in order to return your matching rows. Here is an example:

%%[
set @rows = LookupRows("products","customer", _subscriberkey)
set @rowCount = rowcount(@rows)
if @rowCount > 0 then
for @i = 1 to @rowCount do
var @productName
set @row = row(@rows, @i)
set @productName = field(@row,"productName")
OutputLine(Concat("Your product is: ",@productName))
next @i 
]%%
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  • Not LookupOrderedRows? ;) – Johannes Schapdick Nov 14 '19 at 14:16
  • A matter of taste ;-) – Lukas Lunow Nov 14 '19 at 14:21
  • Thanks so much for the suggestions - I think we got it working now. I didnt realize that we could reference two different DEs in a LookupOrderedRows (or LookupRows) function. – Zanah Kagan Nov 17 '19 at 23:41
  • You are welcome, @ZanahKagan. Remember to mark the answer as accepted – Lukas Lunow Nov 18 '19 at 5:14

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