1

i updated the user as a Service cloud user in user settings. But, where can i see Service Cloud Console in my free developer edition?

3

There is an example application for the service console included in the developer edition, but it isn't enabled for any profiles in my recent dev orgs.

Navigate to Setup -> Create -> Apps and you will see Sample Console in the apps list.

Click the edit link next to this and scroll to the bottom of the page and you will see the profile availability - on mine its empty:

enter image description here

Check the boxes for the profiles that you want to have access and click the 'Save' button. The sample console application will then appear in the applications menu at the top right.

You can also create your own custom service console applications if you don't like the sample one - simply select the console radio button after you click the New button.

  • Thanks @Bob. I got it, now it is showing in my org. But, one question, Will it contains all the features like Service Cloud Console Entitlements SLAs as given in this link salesforce.stackexchange.com/questions/8876/… – Bforce Feb 21 '14 at 8:25
  • Yes - its a tabbed way to access Salesforce records, so all of the functionality that is accessible through the regular UI is also available in the service cloud console. Plus you can open related records in subtabs etc. Check out the setup guide at: na6.salesforce.com/help/pdfs/en/… – Bob Buzzard Feb 21 '14 at 8:27
  • Great @Bob. i will take a look on the Salesforce console documentation. Thanks for the link. – Bforce Feb 21 '14 at 8:31
0

You have an application called "Sample Console". Look for it on applications:

enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.