0

Our relatively new org, actually about a year old, but only recently discussed sending emails from within Salesforce, shows the following within the email action?

I believe we had a choice to send via a 3rd party service (Office 365/Gmail) or use Salesforce. I believe Salesforce was clicked by an admin and now everyones email action looks like this. Any ideas on how we can enable it?

I did note a setting under "My Email Settings" for each user that defines which email editor to use - ultimately changing it made no difference.

email action image

|improve this question
0

This could be a browser-related issue.

Could you refer to this article and cross-check the recommendations in resolution section ?

|improve this answer
  • I'll have a look at the article, what's werid is I have another tab open with a different org logged in - works fine...different org, different license etc but the email features are all good. – sfdc_beginner1 Nov 11 '19 at 16:28
  • Are you a system admin in the org having the issue ? it might be a bug if this is occurring for admin also, I suggest to log a case with salesforce support in parallel – Shamina Nov 12 '19 at 6:33

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.