Our relatively new org, actually about a year old, but only recently discussed sending emails from within Salesforce, shows the following within the email action?

I believe we had a choice to send via a 3rd party service (Office 365/Gmail) or use Salesforce. I believe Salesforce was clicked by an admin and now everyones email action looks like this. Any ideas on how we can enable it?

I did note a setting under "My Email Settings" for each user that defines which email editor to use - ultimately changing it made no difference.

email action image

1 Answer 1


This could be a browser-related issue.

Could you refer to this article and cross-check the recommendations in resolution section ?

  • I'll have a look at the article, what's werid is I have another tab open with a different org logged in - works fine...different org, different license etc but the email features are all good. Commented Nov 11, 2019 at 16:28
  • Are you a system admin in the org having the issue ? it might be a bug if this is occurring for admin also, I suggest to log a case with salesforce support in parallel
    – Shamina
    Commented Nov 12, 2019 at 6:33

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