Our company recently implemented DMARC and we are working through impacts to SFMC. We just purchased an SAP with the domain email.company.com. We send a lot of auto-sincerity emails - so emails that appear to come from an individual.
Prior to DMARC and the SAP, we sent with the domain @company.com. Now, in order to meet DMARC, we need to send these from @email.company.com. however we have the following concerns:
Email recipients would get non-SFMC emails from email@example.com and SFMC emails from firstname.lastname@example.org which out not provide a good user experience as it could
- cause confusion as to why there are 2 emails
- they may be unsure as to which email to send emails to
- emails from email.company.com would be easier to identify as not personalized since it is not their actual email address
- the "From" email would not match the signature block: ie: From Email: email@example.com From: John Doe
Subject: sample email
Sincerely, John Doe firstname.lastname@example.org
How are others handling this?