I am configuring email recommendation in personalization builder marketing cloud, and I have installed collect code(to track user views) and based on this I am expecting igo_views Data extension to auto-populate. but I am not getting the views. am I right with this approach or i need to correct something? Any help on this is much appreciated. Thanks, in advance.

  • These data extensions populate only for identified users, did you implement user tracking? help.salesforce.com/… – Mateusz Bartkowiak Nov 7 '19 at 10:00
  • And what about an anonymous user visiting my website, if i want to add him/her in my data extension – Amar Mishra Nov 7 '19 at 10:05
  • If you want to track an anonymous user, you can generate a GUID on their first page view in place of their email address. – Tessa Nov 25 '19 at 16:54

Have you 'Turn On Einstein Recommendations Data Extensions' if so only items that are in your catalog will populate into this DE

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  • Yes, i have already done that – Amar Mishra Nov 8 '19 at 8:17
  • And your the item you are tracking is in the catalog? – EazyE Nov 8 '19 at 12:30
  • How do i map product ids in my catalog with the ids of product in my web page?? – Amar Mishra Nov 11 '19 at 11:19

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