I am configuring email recommendation in personalization builder marketing cloud, and I have installed collect code(to track user views) and based on this I am expecting igo_views Data extension to auto-populate. but I am not getting the views. am I right with this approach or i need to correct something? Any help on this is much appreciated. Thanks, in advance.

  • These data extensions populate only for identified users, did you implement user tracking? help.salesforce.com/… Nov 7, 2019 at 10:00
  • And what about an anonymous user visiting my website, if i want to add him/her in my data extension Nov 7, 2019 at 10:05
  • If you want to track an anonymous user, you can generate a GUID on their first page view in place of their email address.
    – AuRise
    Nov 25, 2019 at 16:54

1 Answer 1


Have you 'Turn On Einstein Recommendations Data Extensions' if so only items that are in your catalog will populate into this DE

  • Yes, i have already done that Nov 8, 2019 at 8:17
  • And your the item you are tracking is in the catalog?
    – EazyE
    Nov 8, 2019 at 12:30
  • How do i map product ids in my catalog with the ids of product in my web page?? Nov 11, 2019 at 11:19

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