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Could anyone please help me in order to let me know how could I enable Einstein Case Classification in my developer org. I read a lot of documents, Salesforce help page, Release notes but didn't get an appropriate path. Do I need to contact Salesforce support team for this?

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On a DEV SandBox in order to be able to do this, you can follow the steps below

  1. Be sure you are using Lightning

  2. On Settings > Company information match production licenses

  3. Activate ECC here, Feature Settings > SETUP > SERVICE CLOUD EINSTEIN > Einstein Case Classification

| improve this answer | |
  • That would be applicable for a sandbox. The post suggests that they are using a Developer Edition, although it's not entirely clear. – David Reed Jan 17 at 15:26

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