Each time I create a Salesforce Triggered Send in Marketing Cloud Connect, I am unable to active it. If I follow the help steps (https://help.salesforce.com/articleView?id=mc_co_create_a_triggered_send.htm&type=5), I can't do step 17 (To begin sending the triggered send, click Activate).

After saving the new Triggered Send, I can only press Deactivate button, and if I do click it, no changes are made.

Do you know why it happens? It seems that there is a bug with Active field but I don't know how to solve it.

Could you help me?

Thank you, Anna


Can you confirm if you have configured the respective OBJECT as in below link.

Configure Trigger object

For example LEAD object:

trigger Trig_Lead on Lead (after insert, after update) { et4ae5.triggerUtility.automate('Lead'); }

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Yes I did. It seems that there is a BUG due to the new Release, we can only activate new Trigger Send through API but only System Admins can do it but I don't know how to solve it.

Thank you so much for your answer.


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