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Is there a way to allow users to create a New Case from a Chat Transcript?

For example the layout below shows the chat in progress but the Case Details and lookup doesn't offer a user the ability to create a case during a chat? The only option is to navigate to the Case Object and choose New in a different window.

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There are Service Cloud Chat API methods that you can use after chat finishes. Check the page 40 of the developer guide. You will need a Visualforce component. Documentation

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  • Great thanks - automates the whole thing too which will make the agents happy! – sfdc_beginner1 Oct 28 '19 at 14:41
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    Make sure you check out the sample code and iterate based on the example, some chat API methods are tricky! – Atlas Can Oct 28 '19 at 14:57

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