In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction Object).
So my approach would be to create a Salesforce Journey Entry Event based on the creation of a Opportunity Contact Role record, which is ideal because it directly lookups to both Contact and Opportunity.
However, I cannot select Opportunity Contact Role as object for my Journey entry.
Does someone know the reason for this and if this can be "activated"?
- I can see the object in Contact Builder > Synchronized Data Sources
I can also see the ContactId field in the available fields list (needed for the sendable Contact association)
This behaviour occurs in different SFMC accounts of other projects. So it doesn't appear to be a "freak" configuration
- Other objects of the same relationship type (eg campaign members, visitreport contacts) can be used without issue. Even those where multiple (junction) associations can be created for the same contact. I tested this on the visitreport contact object.
Thanks for your input!