Hello Salesforce Experts,
I have requirement that, We need the Count of Tabs(Service Requests) were opened, When the Salesforce Omnichannel assigned service requests and not assigned by Omnichannel.
Ultimately what we need is we need to calculate the Service request agent capability, Like how many Opened Service request does he has? both Omnichannel and Non-Omnichannel assigned Tasks?
Help will really appreciated.
Thanks in Advance.