1

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list.

The issue is that some contacts couldn't be imported into marketing cloud because of a "RestrictedContactStatus" error. After the import is completed, we receive a detailed error report in the mail and in the FTP server, saying that 20838 contacts have a restricted contact status and therefore couldn't be imported. When trying to resolve the problem on my own, I've tried to manually create some subscribers who have the "RestrictedContactStatus" error through the subscriber wizard. And still, I couldn't manage. I received the following error: enter image description here

Can you help me solve the issue? Thanks in advance

  • Can you tell if these contacts have been deleted from your account before? It seems that this is related to Contact Restriction introduced by SFMC on April 2018 Release. Anyways you can contact SFMC support to remove restrictions for a previously restricted contacts. Check this link help.salesforce.com/… – Rachid Mamai Oct 24 at 13:01
  • Thanks a lot!!! – Omri Brandes Oct 24 at 13:09
2

Since you have recently deleted some of the contacts, they are now in the Suppression period - the default length is 14 days, but it's possible that you used a different period.

In that timeframe, contacts won't be visible in the UI, but they will be stored in the backend, to prevent importing them by mistake once again into the account.

After the Suppression period passes, they will be deleted permanently. Only then you will be able to re-add them.

Here is the documentation:

  • The statuses are actually fine (I double checked) and also, I've tried to create them from the subscriber wizard (status is automatically active) and still received an error. – Omri Brandes Oct 24 at 12:59
  • did you recently use the Contact Delete option in your account? it's possible that this contact has been deleted and is now suspended from being used in Marketing Cloud – zuzannamj Oct 24 at 13:01
  • Yes I did, I deleted most of them. So it means that I can't import them back? – Omri Brandes Oct 24 at 13:03
  • not until suppression period is over - I updated my anwser – zuzannamj Oct 24 at 13:06
  • suppression period is set to 0 days in my account, does it still affect the contact restriction? – Omri Brandes Oct 24 at 13:11

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