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I have a very simple workflow rule that sends out an email alert when the record is created and any time it's edited to subsequently meet criteria.

If I log in as an admin, the alerts are sent out and I receive an email but if I log in as a different user with a custom sales profile, I do not receive an email. What could be the issue?

Note - 1. Email deliverability is set to All emails. 2. Workflow is activated 3. The user I am using has a valid email address on the user record. 4. The profile has send email permission. 5. The user has access to the template used in the alert. 6. This is a visualforce email template 7. debug log has following entry.

15:38:24.35 (219289845)|WF_EMAIL_SENT|Template:00X33000001YjlF|Recipients:myemail@company.com |CcEmails:dist-list@company.com.sfdev
15:38:24.35 (219379650)|WF_ACTION| Field Update: 1; Email Alert: 1; Flow Trigger: 1;

Please help.

  • according to debug logs, email are sent out to these addresses: myemail@company.com dist-list@company.com.sfdev , but are you sure these are valid emails ? does the email address of the admin user has the same email domain as the custom sales profile user ? – Shamina Oct 19 '19 at 9:46
  • yes, the recipient email are on the same domain. – M P Oct 21 '19 at 18:20
  • I tested sending an email from send an email button and it thows insufficient error. The user can see the template. What could be the issue? – M P Oct 21 '19 at 18:21
  • check if this answers on this post can help : success.salesforce.com/answers?id=90630000000gpAaAAI – Shamina Oct 22 '19 at 11:08

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