I believe I heard recently that it is possible retrieve tracking data using SOAP api and that we can get more data than from data views.

I am familiar with SOAP as such, but after going through Marketing Cloud Api documentation, I can’t even figure out which object is responsible for tracking data. So I am stuck, and I need to get to that data for some GDPR-related data cleanup tasks that we are currently planning.

Could someone point me to the correct documentation, methods and objects?

Thank you

1 Answer 1


This is covered in the help docs: Retrieve a Tracking Summary of an Email Send Using JobID

Also an example for sent events:

      <RetrieveRequestMsg xmlns="http://exacttarget.com/wsdl/partnerAPI">
            <Filter xsi:type="ns1:SimpleFilterPart" xmlns:ns1="http://exacttarget.com/wsdl/partnerAPI">

Also Open events

  • A summary of send does not include subscriber or link level tracking data. It is just email send level summary. Commented Jun 19, 2020 at 10:11
  • @MilanSimic Correct, if you look at the two examples I provided Sent & Open you would need to do the same for ClickEvent if you wanted link level information
    – EazyE
    Commented Jun 19, 2020 at 13:55

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