I have a requirement to get the number of pending chat request in the omni channel.
I have set the presence configuration capacity to 5 so that an agent can have only 5 chat requests. if a case is solved agent will get one of the pending chat request. But right now i can't see the number of pending request.
Lets say i have 10 pending request in the queue, but i don't have any numbers to see how many are pending in the queue.
Is there any way that can show the pending chat requests in the queue?