I need to be able to change case to current case owner's manager using standard manager ID field on User object. As shown in the screenshot below.
I am getting following flow error every time flow executes and meet entry criteria.
This error occurred when the flow tried to update records: The flow failed to access the value for myVariable_current.Owner:User.ManagerId because it hasn't been set or assigned.. You can look up ExceptionCode values in the SOAP API Developer Guide.
I made sure that my manager lookup on user record is populated with value.
I have also tried creating formula field on case to get owner manager id and try changing owner with that id but I am getting the same error. Please note that I am system admin and have Manage internal user permission.
Can someone please help me resolving this issue?