I have a confusing situation on my hands involving the "Case Age in Business Hours" application (this one: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N300000016ccNEAQ )

It is giving incorrect times. The older the case becomes, the more inaccurate the times become. The times given for "time with customer" and "time with support" surpass that of the case age, which should not be possible.

Does anyone know why this is happening, or has anyone else had this problem?

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