I need to have an approval process to aprov/reject a record but at the same time I need that if the approver user not respond before 72 hours, the record is automatically rejected.
I have an approval process. In adittion, I have a process builder that has a scheduled action that calls an apex class that reject the lock record.
I also need that if the user manually rejects the record, another user receives an email alert. But if the registration is automatically rejected (by the Apex class), the user receives another different email alert.
I don't where or how establish this difference between the alert emails.