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I have MC and SC connected using the MC Connector App, using the "Salesforce Data" entry, I inserted newly inserted Contacts straight into my Journey. I've noticed when I set the Default Address (in Journey Settings) to "Use email attribute from Contacts" then any new Contacts are not automatically added to the All Subscribers list, they also do not receive any comms.

Is this expected behavior? When set to "Use email attribute from Entry Source", the Contact is automatically added to the All Subscribers list if they dont exist already.

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  • SC as ServiceCloud or Salescloud :D
    – Johannes Schapdick
    Commented Oct 7, 2019 at 12:45
  • Sorry, its Service Cloud
    – Deployment Failure
    Commented Oct 7, 2019 at 12:45
  • Contacts only get added to all subs list during an email send. Are your contacts failing when you use email from contact model?
    – EazyE
    Commented Oct 8, 2019 at 1:48
  • @EazyE Yes, it’s only when I’ve set the journey to use email address from the Contact model instead of journey entry email. There’s an email that’s supposed to be sent as soon as the journey is started, but they never receive that email.
    – Deployment Failure
    Commented Oct 8, 2019 at 9:12
  • So are you injecting based of creation. If so the sync only happens every 15 mins. They may not exist in contact data yet
    – EazyE
    Commented Oct 8, 2019 at 11:36

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I do not know if it expected behavior, but it is certainly current behavior.

I have gone through Marketing Cloud support to verify. They were non committal on whether this is intended or unintended and planned for future enhancement - I was just able to have confirmed that this is the behavior.

MC Connect creates Contacts but does not currently add them to any Subscriber list. Journey entry does not automatically create a Subscriber record. Email sends (and other communications reliant upon Subscriber) fail for these Contacts dropped into a Journey that aren't part of a Subscriber list.

The only work around I can see is to either use the email from entry source, as you have noted, or to somehow add the Contact to a Subscriber list manually which I have accomplished in my own integration via SOAP Api prior to sending the Contact through a Journey.

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