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We are trying to use Salesforce Surveys within a Journey builder. We enabled and created a survey through salesforce survey, but we don't get how such survey should be sent via journey builder.

We followed the instructions on this doc page: https://help.salesforce.com/articleView?id=task_use_survey_marketing_cloud.htm&type=5

That way a record in the SurveyInvitation link gets created, but the actual invitation link never gets sent to contacts who are in the journey.

I'm missing something here. How can I accomplish this? Can't really find anything on the web.

  • The instructions refer to creating a new survey invitation in Sales Cloud. Are you expecting Marketing Cloud to send the actual invite email instead of Sales Cloud? – Macca Oct 18 at 3:09

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